Shipping Policy

Hollywood Hi (“we” and “us”) is the operator of (https://hollywoodhitoronto.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Online Order Shipping:

We offer Canada Post standard shipping option at a flat rate of $15 for every order. The minimum required amount for an online order is $25.

We reserve the right to cancel orders we deem unreasonable to ship for free. Examples include but are not limited to extremely heavy, large or awkwardly shaped products. We will contact you with the option to pay for additional shipping on these orders.

Delivery Times:

Delivery times within Canada will vary according to the delivery address and can take up to 5-7 business days once your order is processed. Orders are usually processed within 2-3 business days.

We are not responsible for any delivery delays.

In the event your item is not successfully delivered due to an issue we deem to be your fault (wrong address, failure to pick up, underage) we will deduct the shipping fees from the initial shipment (even if it was free), the fees for the return shipment charged by the carrier as well as a 25% restocking fee from any potential refund you may be eligible to.

Stock Issue:

If an item you order becomes out of stock or there are other unexpected circumstances regarding your order we will notify you and refund you for any out of stock items.

Legal Purchasing Age:

Due to the nature of our products customers must be 19 years of age or older. You must have proof of age upon delivery. It is a Health Canada and Canada Post requirement. If no one is home at the time the package will be taken to your local post office to be picked up with ID. Your ID must match the name on the package who it is mailed out to. If you place an order and do not have a valid ID, we are not responsible and unable to give any refunds. If you cannot verify that you are of legal smoking age in your province the package will be returned to us and any refunds will be done minus a 25% restocking fee as well as any shipping charges and fees associated with package being sent back to us.

All our items are sold for legal purposes only and we cannot sell anything to you if it’s illegal to purchase in your jurisdiction or if you are underage.

Payment Methods

All prices are in Canadian Dollars. Any credit card purchases will show on your statement as being with HOLLYWOOD HI.

Payment Processing: Ensure that your email address and shipping information is correct when ordering. Your ID, credit card, shipping and billing address must all match. If shipping or billing does not match credit card you may receive a declined or unable to process payment.

Where we ship:

Canada-wide only. We do not ship Internationally.

Pricing: Prices are exclusive of tax and taxes will be calculated at checkout. Prices are subject to change at anytime and we do not offer credits if an item becomes discounted.

General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our return policy.